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About Us
Metro Eyewear are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Metro Eyewear
The Beehive, Herringswell
Bury St Edmunds,
Suffolk IP28 6ST
Phone: 01638 552404
Fax: 01638 751615
Email: info@metroeyewear.co.uk
Metro Eyewear is a trading division of Eyecover Ltd, company registration no: 4773906
The content of the Website is protected by copyright, trade mark, and other intellectual property rights. You may retrieve and display the content of the website on a computer screen or print a copy for your own personal, non-commercial use.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you prefer you can contact us by 'phone to place an order or request an order form for you to complete and return to us.
We accept credit card payment.
We accept Visa, Mastercard, Maestro, American Express, Delta and Electron . You may send your credit card information via phone, fax, snail mail or over the Internet. You can also pay by cheque, which will need to be cleared before we despatch your items. Please make cheque out to Metro Eyewear.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We are committed to constantly improving our products and from time to time we will change the specification of our products.
Any orders received in response to a promotional offer, a second confirmation e-mail will be sent showing the amount payable after discounts.
You may cancel the order by 'phone on 01638 552404 or by email: info@metroeyewear.co.uk at any time prior to despatch (excepting prescription orders where we have already made the lenses to your prescription). If you wish to cancel your order after the products have been despatched, you will have to return them to us postage paid. We will credit your account once the product(s) has been received by us and has been checked. Please note we can only make refunds to the card that was used to place the original order. You may return the goods to us for a full refund within 14 days of you receiving the goods if they are not to your satisfaction and you will have to return them to us postage paid. The item must be returned complete with all its original packaging/lens stickers, etc. If an item is faulty we will either replace or refund the cost of the item plus the return postage to us.
PRESCRIPTION ORDERS
Your prescription must not be more than 2 years old.
By law we are unable to accept orders for prescription glasses if you are under 16.
The majority of prices on this website are based on single vision lenses, up to +/-6 sph and 4.00 cyl. Distance or reading, However, this may vary according to the brand/style of prescription glass.
Please contact us for details if your prescription is outside the range or if you require information on varifocals.
PLEASE BE VERY CAREFUL WHEN ENTERING YOUR PRESCRIPTION DETAILS, INCLUDING ALL THE + OR - SIGNS AND ANY MEASUREMENTS, AS WE CANNOT ACCEPT RESPONSIBILITY FOR THE INCORRECT ENTERING OF THE DETAILS AT THE TIME YOU PLACE YOUR ORDER.
Prescription lenses that have been correctly made to your prescription cannot be refunded unless there is a manufacturing defect.
If you have any doubts, please contact us or email/fax us with a copy of your prescription
Shipping And Handling
We despatch by First Class Royal Mail, "Signed For" First Class Royal Mail and Special Delivery.
Postage charge for standard mail delivery is £2.25 per order. Order values over £35.00 the cost is £3.50 for First Class 'Signed for' mail and over £75.00 items will be sent by Special Delivery at £6.50.
For USA and other EU Countries minimum £10.00 for International Signed for.
We are happy to deliver at your work place or next door neighbour. If you request packages to be left in out buildings or porches, the customer is responsible for loss.
We do not re-glaze customers own prescription frames unless the frame was supplied by us originally. We also cannot be held responsible for any damage caused to the frame whilst being re-glazed.
Delivery Schedule
We will endeavour to despatch Sunglasses, Sports Glasses and Night Drivers and other non-prescriptionitems within 48 hours by 1st class post. Orders over £75.00 will be sent by SPECIAL DELIVERY, if there are likely to be any delays, we will advise you accordingly.
Prescription glasses with standard plastic lenses can take approximately 7-10 working days unless you have requested special coatings (such as MAR (Multi Anti Reflective) or Flash Mirror ) which, due to the technical procedures of applying coatings, will take an additional 5 working days. Please allow 14-21 working days. Please also allow 14 working days for tinted polycarbonate prescription lenses.
All prescription glasses are sent by 1st class "Signed For" post.
Orders over £75.00 will be sent by next day Special Delivery at a cost of £6.50
Postage within the UK is £2.25 for standard delivery, £3.50 for 'Signed For' mail. Postage to other EU countries minimum £10.00 postage
Minimum order value £5.00
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 14 day money back guarantee. Items must be returned unmarked and with any tags, cases and labels within 14 days of your order being received.
Our products have a one year guarantee. Accidental breakage or lens scratches willnot be covered by our guarantee.
Your card will not be charged until the goods are despatched and if you wish to cancel the order prior to despatch you can notify us by email or telephone.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1638 552404 or fax us on +44 (0)1638 751615 or write to us at The Beehive, Herringswell, Suffolk IP28 6ST
Privacy Policy
Metro Eyewear do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
To return an item please send it to us at the following address.
Customer Services
Metro Eyewear
The Beehive
Herringswell
Suffolk IP28 6ST
A full refund for the goods (excepting prescription lenses which have been made to the prescription provided to us) will be given provided they are returned within 14 days and are complete with their original tags and labels and you will have to return them to us postage paid. The item must be returned complete with all its original packaging/lens stickers, etc. If an item is faulty we will either replace or refund the cost of the item plus the return postage to us. We recommend you obtain a free Certificate of Posting from your local Post Office.
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